500ml Cylindrical Water PET Bottle - (Pack of 100 units)

Hi Lesley,

Thank you for your review, we really do appreciate you taking time to write it.

It is highly unusual that every item dispatched has a factory defect and this news comes as a surprise to us. However, we do take every comment and review seriously and would like to get to the bottom of how this has happened.

1. Have you reported this to any of our staff before writing the review?
2. When taking into account the manufacturing process of these bottles, it is unusual for them to have any defect from the machine and then even lower likelihood of being packed for dispatch. Then to hear that all 100 units are defective is a major concern and should be almost impossible. I have a feeling they might have been damaged by heat during transport. However, we do need to investigate to be able to find the cause, to rectify so that is does not happen again.
3. We will pull 10 random samples from our stock here to see if there are any issues with bases.
4. Please may I ask for your assistance, in providing photos of some of the affected bottles. While standing and of their bases from the bottom.

With this info, we will start our investigation and revert back to you.

Good Day Heinrich,

Firstly thank you for your order and secondly for taking time to write this review.

Have you reported this to anyone of our staff before the review?

To be honest, this is a very difficult one for us as we are not the ones handling the goods while they are being transported/handled by the courier company. We expect them to handle all goods carefully as we have requested but having FRAGLIE, HANDLE WITH CARE and TOP OF LOAD ONLY pre-printed to our bags (we are also going to be adding more stickers to the parcels too), however, they seem to ignore those and we are given a bad reputation, despite goods leaving here in a good condition.

What we have found is that the courier companies handle this bag /cardboard parcel far better than when shipped in boxes; resulting in next to no claims when sent via the bag/cardboard arrangement compared to numerous when dispatched in boxes. Packaging plastic bottles for shipping is a learning curve as there is no perfect solution and we continue to take the feedback, as you have given, and continue to look into better / affordable options.

Even though this should be a claim to the courier company. We are willing to send you replacements for the damaged goods.

Please kindly forward me the number of damages and your address and we will dispatch to you.

Once again, thank you for your time and feedback.

Kind Regards
Wayne

Hi Jayden,

Thank you for your order and for your time in writing the review. We really appreciate it.

These bottles are not meant to stand skew and definitely should not have holes in them. Please may you let me know how many are like this and we will arrange to send you replacements?

I did write to your email address, you can reply directly to me there.

Regards,
Wayne